1. Introduction
Welcome to Mohan Fresh. These Terms and Conditions (“Terms”) govern your access to and use of our website, www.mohanfresh.com, and the purchase of products offered through our online store.
Throughout these Terms, “Mohan Fresh,” “we,” “our,” and “us” refer to the business operating this website. “You,” “your,” and “Customer” refer to any individual accessing our website or purchasing our products.
By accessing our website, creating an account, placing an order, or purchasing a product, you agree to these Terms. If you do not agree, please discontinue use of our website.
2. Eligibility
You must be legally capable of entering into a binding contract under applicable Indian law to place an order.
If you are under the age of majority, you may use our services only through a parent or legal guardian where permitted by applicable law.
You agree to provide accurate and complete information when registering an account or placing an order.
3. Products and Availability
Mohan Fresh may offer groceries, packaged foods, beverages, household essentials, personal care products, and other departmental store products.
All products are subject to availability.
Product images are provided for identification and illustration; actual packaging may vary.
Product descriptions, sizes, quantities, brands, and specifications are intended to be accurate, but occasional errors may occur.
Certain products may be available only in selected delivery areas.
We reserve the right to correct listing errors, update product information, or discontinue products, subject to applicable law and existing contractual obligations.
If a product becomes unavailable after an order is placed, we may contact you to discuss an appropriate alternative, cancellation, or refund, as applicable.
We will not substitute a product without your agreement where such agreement is required.
4. Pricing and Taxes
All product prices will be displayed in Indian Rupees (INR), unless otherwise stated.
Prices may include applicable taxes where indicated.
Delivery fees, handling charges, and other applicable charges will be displayed before you complete your order, where applicable.
Promotional discounts and coupon codes are subject to their stated terms.
Prices and offers may change without prior notice, but changes will not retrospectively alter a confirmed order except where permitted by law or agreed with you.
If a material pricing or listing error is discovered, we may contact you before proceeding with the affected order.
The final payable amount will be shown at checkout or otherwise communicated before order confirmation.
5. Orders and Confirmation
When you place an order, you submit a request to purchase the selected products.
Order placement does not necessarily mean that the order has been accepted. Acceptance may be communicated through an order confirmation or other appropriate notification.
We may decline, cancel, or limit an order where reasonably necessary, including in cases of:
Product unavailability.
Incorrect pricing or listing information.
Suspected fraudulent or unauthorized transactions.
Incorrect or incomplete delivery details.
Payment failure.
Delivery restrictions.
Suspected misuse of promotional offers.
Legal or regulatory restrictions.
Where payment has already been collected for an order that we cancel, we will arrange an appropriate refund in accordance with applicable law and our refund procedures.
6. Account Registration and Security
Certain features may require you to create an account.
You agree to:
Provide accurate registration information.
Keep your login credentials and verification codes confidential.
Maintain updated contact and delivery information.
Notify us promptly if you suspect unauthorized account access.
Avoid using another person's account without authorization.
You are responsible for activities carried out through your account to the extent permitted by applicable law.
We may suspend or restrict an account where reasonably necessary to protect customers, investigate suspected misuse, or comply with legal obligations.
7. Delivery and Service Areas
We deliver products to eligible addresses within our operational service areas.
Delivery availability may depend on the delivery address, product availability, delivery capacity, weather, traffic, public holidays, and other operational circumstances.
Estimated delivery times are indicative and are not guaranteed unless expressly stated otherwise.
You must provide a complete and accurate delivery address and contact number.
You should ensure that someone is available to receive the order.
Additional delivery attempts or changes to delivery arrangements may be subject to operational limitations or disclosed charges.
We will communicate material delivery issues where reasonably possible.
We are not responsible for delays caused by circumstances beyond our reasonable control, subject to applicable consumer protection laws.
Nothing in these Terms excludes any rights you may have under applicable law when delivery is delayed, an order is not delivered, or a product is not supplied as agreed.
8. Delivery Acceptance and Inspection
Customers are encouraged to inspect delivered products promptly.
If an item is missing, damaged, incorrect, expired, or otherwise inconsistent with the confirmed order, please contact us as soon as reasonably possible with your order number and supporting details.
We may request photographs, packaging information, invoices, or other reasonable evidence to investigate the issue.
Inspection or acceptance of a delivery does not waive any statutory rights available to you.
9. Payments
We may support payment methods such as:
Cash on delivery.
UPI.
Debit and credit cards.
Net banking.
Other payment methods displayed at checkout.
Available methods may vary.
For online payments, transactions are processed through the relevant payment service provider. We do not guarantee uninterrupted availability of any third-party payment service.
You agree to use only payment methods that you are legally authorized to use.
If a payment fails, is reversed, or remains unconfirmed, we may delay processing or cancel the order as appropriate.
Refunds for eligible orders will be processed through the original payment method where feasible, or through another lawful method agreed with the customer.
10. Cancellation Policy
Customers may request cancellation before an order has reached a stage where cancellation is no longer operationally possible.
The ability to cancel may depend on whether the order has been confirmed, picked, packed, dispatched, or handed over for delivery.
Cancellation requests should be submitted promptly through the available website feature or customer support.
Once an order has been dispatched, cancellation may not be possible.
If we cancel an order, any amount collected for the cancelled order will be refunded as applicable.
Products that are legally non-returnable or subject to special handling requirements may have additional restrictions, but such restrictions will not override statutory rights.
Where cancellation charges or other restrictions apply, they must be disclosed appropriately and comply with applicable law.
11. Returns and Exchanges
Customers may request a return or exchange if a product is defective, damaged, incorrect, expired, missing, or otherwise eligible under our applicable return policy or consumer protection law.
Return eligibility may depend on the product category, condition, packaging, and circumstances of the complaint.
For hygiene, safety, freshness, and quality reasons, certain products may have limited return eligibility, subject to applicable law.
Examples may include:
Perishable food products.
Opened food or consumable products.
Personal care and hygiene products.
Products damaged after delivery due to improper handling.
Products specifically identified as non-returnable where legally permitted.
These examples do not remove your legal rights concerning defective, unsafe, misdescribed, or incorrectly supplied products.
To request a return or exchange, contact us with your order number, the product details, and an explanation of the issue.
We will review the request and communicate the appropriate resolution.
12. Refund Policy
Refunds may be available in circumstances including:
Cancellation of an eligible order.
Non-delivery of a paid order.
Supply of an incorrect product.
Delivery of damaged, defective, or expired products.
Approved returns or exchanges.
Duplicate or erroneous payments.
Other circumstances requiring a refund under applicable law.
Refund eligibility will be assessed based on the circumstances of the order and applicable legal requirements.
Once a refund is approved, we will initiate it within the applicable legal or communicated timeframe. The time taken for the amount to appear in your account may depend on your bank, payment provider, or financial institution.
If a refund is delayed beyond the communicated timeframe, please contact us with your order number and payment reference.
We will not use this policy to deny a refund required by law.
13. Product Quality, Expiry, and Food Safety
We aim to supply products that meet applicable quality, labelling, packaging, and safety requirements.
Customers should check product labels, ingredients, allergens, expiry or best-before information, storage instructions, and other relevant details before use or consumption.
For packaged products, manufacturer instructions and applicable product labelling should be followed.
If you receive an expired, spoiled, damaged, contaminated, or apparently unsafe product, discontinue use or consumption and contact us promptly.
Any complaint involving food safety will be handled in accordance with applicable law.
14. Offers, Discounts, and Promotional Codes
Promotional offers, discounts, loyalty benefits, and coupon codes may be subject to additional conditions, including validity periods, minimum order values, eligible products, customer eligibility, and usage limits.
Unless expressly stated otherwise:
Offers cannot be exchanged for cash.
A promotional code may be restricted to eligible orders.
Offers cannot be combined unless permitted by the relevant offer terms.
Expired or invalid promotional codes will not be accepted.
Promotional benefits obtained through fraud or misuse may be withdrawn where legally permitted.
Any offer-specific terms displayed on our website will apply alongside these Terms.
15. Customer Conduct
You agree not to:
Use our website for unlawful purposes.
Submit false or misleading information.
Place fraudulent or unauthorized orders.
Attempt to gain unauthorized access to our systems.
Interfere with website operation or security.
Introduce malicious software or harmful code.
Scrape, copy, or misuse website data in violation of applicable law or our rights.
Abuse promotions, payment processes, or customer support channels.
Infringe the intellectual property or other rights of any person.
We may take appropriate action against misuse, subject to applicable law.
16. Intellectual Property
The website design, branding, text, graphics, logos, software, layout, and other original content associated with Mohan Fresh are protected by applicable intellectual property laws.
You may use the website for personal shopping and lawful purposes.
You must not reproduce, distribute, modify, publish, commercially exploit, or create derivative works from protected website content without prior authorization, except where permitted by law.
Product names, trademarks, and logos belonging to third-party manufacturers or brands remain the property of their respective owners.
17. Third-Party Services and Links
Our website may provide access to third-party payment gateways, maps, delivery services, social media platforms, or external websites.
These services may be governed by separate terms and privacy policies.
Mohan Fresh is not responsible for the independent operation of third-party websites or services, except to the extent liability cannot lawfully be excluded.
18. Privacy and Personal Information
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.
By using our website, you acknowledge that your personal information may be processed for purposes such as order fulfilment, payment processing, delivery, customer support, fraud prevention, and legal compliance, in accordance with our Privacy Policy and applicable law.
Where consent is required, we will obtain it separately as appropriate.
Please review the Privacy Policy published on www.mohanfresh.com.
19. Limitation of Liability
To the extent permitted by applicable law, Mohan Fresh will not be liable for indirect or consequential losses arising from temporary website interruptions, third-party service failures, or circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, or any other liability that cannot legally be excluded or limited.
Nothing in these Terms restricts statutory consumer rights or remedies available to you under applicable Indian law.
20. Force Majeure
We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, fires, public emergencies, government restrictions, transport disruptions, strikes, power failures, telecommunications failures, or major technology outages.
We will take reasonable steps to minimize the impact of such events and fulfil outstanding obligations where practicable.
This clause does not remove any refund or other obligation imposed by applicable law.
21. Suspension or Termination
We may suspend or restrict access to our website or certain features where reasonably necessary for maintenance, security, suspected fraud, unlawful activity, or legal compliance.
Where appropriate, we will provide notice and an opportunity to resolve the issue.
Suspension or termination will not remove any outstanding obligations or statutory rights relating to confirmed orders, refunds, payments, or consumer complaints.
22. Changes to These Terms
We may update these Terms to reflect changes in our services, business operations, or applicable laws.
The latest version will be published on www.mohanfresh.com with an updated revision date.
Changes will apply prospectively unless otherwise permitted by law. Where required, we will provide appropriate notice or obtain consent.
We encourage customers to review these Terms periodically.
23. Governing Law and Jurisdiction
These Terms are governed by the applicable laws of India.
Subject to mandatory consumer protection provisions and other applicable law, disputes shall be brought before the competent courts in Gurugram, Haryana, India.
Nothing in this clause prevents a consumer from pursuing a complaint before a consumer commission or other forum that has jurisdiction under applicable law.
24. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.
Any invalid provision will be interpreted or modified only to the extent necessary to make it enforceable where permitted by law.
25. Entire Agreement
These Terms, together with the Privacy Policy and any applicable product-specific or offer-specific conditions, govern your use of our website and purchases from Mohan Fresh.
If there is a conflict, applicable law will prevail. Any specific order or offer terms will apply to the relevant transaction to the extent they are consistent with applicable law.
26. Contact Information and Grievances
For questions about these Terms, orders, cancellations, returns, refunds, or complaints, contact us:
Mohan Fresh
Address: Village, Daulatabad Main Road, Opposite CHD-106 Golf Avenue, Shastri Nagar Industrial Area, Sector 106, Gurugram, Haryana – 122006, India
Phone: 093104 26678
Email: mohanfresh0106@gmail.com
Website: https://www.mohanfresh.com
Please provide your name, order number where applicable, contact details, and a description of your concern so we can assist you.
We will handle complaints in accordance with our procedures and applicable legal requirements.