1. Introduction
Welcome to Mohan Fresh (“we,” “our,” “us,” or “the Store”). We operate the website www.mohanfresh.com, through which customers can browse, purchase, and receive delivery of groceries, food products, household essentials, personal care products, and other items offered by our departmental store.
We respect your privacy and are committed to protecting the personal information you share with us when accessing our website, creating an account, placing an order, making a payment, contacting customer support, or using any other services provided through our website.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information.
By accessing or using our website, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will obtain your consent before processing your personal information for the relevant purpose.
2. Information We Collect
We may collect the following categories of information, depending on how you use our website.
2.1 Personal Identification Information
When you create an account, place an order, or contact us, we may collect:
Full name.
Mobile number.
Email address.
Billing address.
Delivery address.
Account username and authentication information.
Other information you voluntarily provide to us.
2.2 Order and Transaction Information
When you purchase products from Mohan Fresh, we may collect and maintain:
Products purchased and quantities ordered.
Order number and order date.
Product prices, discounts, taxes, and delivery charges.
Order status and delivery instructions.
Invoices, receipts, refunds, and cancellation records.
Payment status and transaction reference numbers.
Customer service communications relating to your order.
2.3 Payment Information
We may offer payment methods such as cash on delivery, UPI, debit cards, credit cards, net banking, or other payment options supported by our payment partners.
When you pay online, your payment may be processed by a third-party payment gateway or financial institution.
We may receive payment confirmation, transaction identifiers, payment status, and limited payment-related information necessary to reconcile your order.
Unless expressly stated otherwise, we do not intend to store complete card numbers, card security codes (CVV), UPI PINs, banking passwords, or other sensitive payment authentication credentials on our own servers.
You should provide such information only through the appropriate payment provider's secure interface.
2.4 Location and Delivery Information
To deliver your orders, we may collect your delivery address, locality, PIN code, landmark, and delivery instructions.
If you choose to share your device location through a supported feature, we may use it to help identify your delivery address or determine service availability.
You can decline optional location access and enter your address manually. However, certain delivery services may be unavailable if we do not have sufficient address information.
2.5 Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address.
Browser type and version.
Device type and operating system.
Pages visited and time spent on pages.
Referral URLs and website interaction data.
Approximate location derived from technical information.
Cookies, session identifiers, and similar technologies.
Technical logs, error reports, and security-related events.
We use this information to operate our website, diagnose technical problems, improve performance, and protect against fraud or unauthorized access.
2.6 Communications and Customer Support
If you contact us by telephone, email, website forms, messaging services, or other supported communication channels, we may collect your name, contact details, order information, and the contents of your communication.
We use this information to answer enquiries, resolve complaints, provide order assistance, and improve customer service.
2.7 Reviews, Feedback, and Voluntary Information
If our website allows product reviews, ratings, feedback, surveys, or other submissions, we may collect the information you choose to provide.
Please avoid submitting unnecessary sensitive personal information in public reviews or feedback.
3. How We Use Your Information
We process personal information for legitimate and disclosed business purposes, including the following:
3.1 Processing and Fulfilling Orders
Accepting and confirming orders.
Processing payments and verifying transactions.
Preparing, packing, and delivering products.
Communicating order status and delivery updates.
Issuing invoices, receipts, and refunds.
Managing cancellations, exchanges, and returns.
3.2 Managing Customer Accounts
Creating and maintaining customer accounts.
Authenticating users.
Saving delivery addresses and preferences.
Displaying order history.
Helping customers manage their account information.
3.3 Customer Support
Responding to customer enquiries.
Resolving payment, delivery, and product-related issues.
Investigating complaints and disputes.
Providing after-sales support.
3.4 Improving Our Website and Services
Understanding website usage and customer preferences.
Improving product listings, navigation, and checkout.
Identifying technical errors.
Evaluating service quality.
Developing new features and improving customer experience.
3.5 Security and Fraud Prevention
Detecting suspicious transactions.
Preventing unauthorized account access.
Investigating suspected fraud, abuse, or unlawful activity.
Protecting our website, customers, employees, and business operations.
3.6 Marketing and Promotional Communications
Where permitted by applicable law and, where required, with your consent, we may use your contact information to communicate offers, discounts, product updates, seasonal promotions, and other relevant information.
You may opt out of promotional emails or messages by using the unsubscribe option where available or contacting us directly.
Opting out of marketing communications will not prevent us from sending essential service messages, such as order confirmations, payment updates, delivery notifications, or important account-related communications.
3.7 Legal and Regulatory Compliance
We may process and retain information where necessary to comply with applicable Indian laws, tax obligations, accounting requirements, lawful requests from authorities, and the establishment or defence of legal claims.
4. Legal Basis for Processing
We process personal information in accordance with applicable Indian law.
Depending on the circumstances, processing may be based on:
Your consent.
Your request to purchase products or receive a service.
The performance of a transaction or steps necessary to fulfil your order.
Compliance with applicable legal obligations.
Other grounds expressly permitted by applicable law.
Where consent is the applicable basis, you may withdraw it using the available methods described in this Privacy Policy. Withdrawal does not invalidate processing lawfully performed before withdrawal.
5. Sharing and Disclosure of Information
Mohan Fresh does not sell customers' personal information as a business practice.
We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy.
5.1 Delivery and Logistics Partners
We may share your name, phone number, delivery address, and relevant order details with delivery personnel or logistics partners to fulfil your orders.
5.2 Payment Service Providers
Payment-related information may be shared with payment gateways, banks, UPI service providers, and other financial institutions to process payments, verify transactions, issue refunds, and prevent fraud.
These providers may process information under their own privacy policies and applicable legal requirements.
5.3 Website Hosting and Technology Providers
We may use third-party providers for website hosting, databases, cloud storage, email delivery, security, analytics, customer support, and related technical services.
These providers may process information on our behalf as necessary to provide their services.
5.4 Communication Service Providers
Where used, we may share relevant contact details with email, SMS, telephone, or messaging service providers to deliver order notifications, verification messages, and permitted promotional communications.
5.5 Legal Authorities
We may disclose information when required by applicable law, a valid court order, a lawful government request, or where reasonably necessary to investigate fraud, protect legal rights, or address security threats.
5.6 Business Transfers
If Mohan Fresh undergoes a merger, restructuring, sale, or transfer of business assets, relevant customer information may be transferred as part of the transaction, subject to applicable law and appropriate safeguards.
We do not authorize third parties receiving information from us to use it for unrelated purposes without an appropriate legal basis.
6. Cookies and Similar Technologies
Our website may use cookies, session storage, and similar technologies to provide and improve our services.
These technologies may be used for:
Maintaining login sessions.
Keeping items in your shopping cart.
Remembering selected preferences.
Supporting secure checkout.
Measuring website performance.
Understanding website traffic.
Detecting suspicious activity.
Some cookies are essential for the website to function. Other technologies, such as optional analytics or advertising cookies, may be used only where appropriate and where required consent has been obtained.
You may manage cookies through your browser settings. Blocking essential cookies may prevent certain website features, including login and checkout, from functioning properly.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal requirements.
Retention periods may depend on the type of information and the reason for processing.
For example:
Account information: While your account remains active and for an appropriate period afterward where necessary.
Order and invoice records: For the period required by applicable tax, accounting, consumer protection, and other laws.
Payment records: For transaction reconciliation, fraud prevention, dispute resolution, and legal compliance.
Customer support records: For a reasonable period necessary to resolve enquiries and maintain service records.
Technical and security logs: For a period appropriate to security, troubleshooting, and legal requirements.
Marketing information: Until you withdraw relevant consent or opt out, subject to any necessary suppression records or legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymize it, subject to applicable law, legal holds, and legitimate retention requirements.
Deleting your account does not necessarily result in the immediate deletion of every record associated with your purchases.
8. Data Security
We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, and destruction.
Depending on our systems and operational requirements, these measures may include:
Access controls and authentication.
Encryption in transit where supported.
Secure payment processing through payment providers.
Server security and software updates.
Monitoring for suspicious activity.
Restricted access to customer information.
Backups and recovery procedures.
Procedures for investigating security incidents.
Although we make reasonable efforts to safeguard information, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.
You should keep your account credentials confidential and notify us promptly if you suspect unauthorized access to your account.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
9.1 Access Information
Request information about the personal data we process about you and the purposes for which it is processed, to the extent provided by applicable law.
9.2 Correct or Update Information
Request correction of inaccurate information or updates to your contact details, delivery address, or account information.
9.3 Request Erasure
Request deletion of personal information where permitted by applicable law and where continued retention is not required for legal, accounting, security, or other lawful purposes.
9.4 Withdraw Consent
Where processing is based on consent, withdraw that consent through the available mechanism or by contacting us.
Withdrawal may affect our ability to provide certain optional features or services. It does not affect the lawfulness of processing carried out before withdrawal.
9.5 Opt Out of Marketing
You may unsubscribe from promotional emails or messages at any time using the relevant unsubscribe mechanism or by contacting us.
9.6 Raise a Complaint
You may contact us to raise a privacy-related complaint or concern. We will review and respond in accordance with applicable law and our grievance-handling procedures.
9.7 Nominate Another Individual
Where provided under applicable law, you may nominate another individual to exercise your privacy rights on your behalf.
To exercise these rights, please contact us using the details in the Contact Us section below. We may request reasonable information to verify your identity before acting on a request.
We will handle requests within the applicable legal timelines. Certain information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
10. Children's Privacy
Our website is intended for individuals who can lawfully use our services. Where a child uses our services and applicable law requires parental or guardian consent, we will follow the relevant requirements.
We do not knowingly seek to collect children's personal information in violation of applicable law.
If you believe a child has provided personal information in circumstances that are not permitted, please contact us so we can review the matter and take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, social media services, maps, or other external platforms.
These third parties may have their own privacy policies and data-handling practices.
Mohan Fresh does not control the privacy practices of independent third-party websites. We encourage you to review their privacy policies before sharing information with them.
12. Domestic and International Data Processing
Your personal information may be processed or stored in India or in other jurisdictions where our service providers operate, subject to applicable law.
Where information is transferred or processed outside India, we will follow applicable legal requirements and restrictions concerning such transfers.
13. Data Breach and Security Incidents
If we become aware of a personal data breach affecting information handled by us, we will investigate the incident and take appropriate steps to contain, mitigate, and address its effects.
Where notification is required under applicable law, we will notify affected individuals and relevant authorities in accordance with the applicable requirements and timelines.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website features, data-handling practices, or applicable laws.
The updated version will be published on www.mohanfresh.com with a revised “Last Updated” date.
Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes that require it.
We encourage you to review this page periodically.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us:
Mohan Fresh
Address: Village, Daulatabad Main Road, Opposite CHD-106 Golf Avenue, Shastri Nagar Industrial Area, Sector 106, Gurugram, Haryana – 122006, India
Phone: 093104 26678
Email: mohanfresh0106@gmail.com
Website: https://www.mohanfresh.com
Please include sufficient information to help us identify your request. Do not send passwords, UPI PINs, card security codes, or other sensitive authentication information by email.
16. Governing Law and Jurisdiction
This Privacy Policy shall be interpreted in accordance with applicable laws of India, including applicable data protection, information technology, consumer protection, and other relevant legislation.
Subject to applicable law, disputes relating to this Privacy Policy shall be subject to the jurisdiction of the competent courts in Gurugram, Haryana, India.
17. Important Notice
This Privacy Policy describes our intended approach to collecting, using, and protecting customer information. Actual data-handling practices, available rights, retention periods, and operational procedures must be consistent with this policy and applicable law.
By using our website, you acknowledge this Privacy Policy. Such acknowledgement does not replace any separate consent required by law.